Returns & Exchanges

At Conatural, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 14 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or WhatsApp with your order number and a brief explanation of the reason for the return.

• 2.
  Quality Inspection

  Ensure the product is unused, in its original packaging, and includes all seals; our team will review your request and provide a return authorization.

• 3.
  Ship the Item

  Securely pack the items and send them back to our warehouse using a trackable courier service to ensure safe delivery.

• 4.
  Refund or Exchange

  Once your return is inspected and approved, we will process your refund to the original payment method or dispatch your replacement item within 5-7 business days.