Frequently Asked Questions
Your guide to organic beauty and seamless shopping.
Are your products 100% natural and organic?
Yes, Conatural specializes in certified organic and natural ingredients. We pride ourselves on being free from parabens, sulfates, and artificial silicones to ensure the highest quality for your skin.
How long does shipping typically take?
Domestic orders are usually delivered within 3-5 business days. For international shipping, please allow 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for unopened and unused products. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery for a full replacement.
Are Conatural products tested on animals?
Absolutely not. Conatural is a strictly cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of the production process.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for eligible domestic regions.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.